Privacy Policy

1. Who We Are

Filament Creative Ltd is a creative marketing agency specialising in branding, website design & development, and digital marketing. We are registered in England, the United Kingdom under company number 15785142, with our registered office at 31 Fletcher Grove, Rudheath, Northwich.

2. What Information We Collect

We may collect the following types of personal data:

a. Information You Provide to Us:

• Name, email address, phone number, company name
• Project details and business information you share with us
• Payment or invoicing details (if applicable)

b. Information Collected Automatically:

• IP address and browser type
• Usage data including pages visited, referring pages, time spent
• Device information (OS, screen size, etc.)
• Cookies and tracking data (see Section 7)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries or quote requests submitted via our website
• Deliver and manage our services (branding, web design, digital marketing)
• Communicate with you about your project or account
• Send relevant marketing communications (with your consent)
• Improve our website and services through analytics and user feedback
• Comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your data based on the following lawful reasons:

• Consent – for marketing or newsletter subscriptions
• Contract – to provide services or respond to enquiries
• Legitimate Interests – for business operations and customer support
• Legal Obligation – to meet legal or regulatory requirements

5. How We Share Your Information

We only share your data when necessary and with trusted third parties, such as:

• Web hosting and IT service providers
• Email and communication platforms (e.g., Mailchimp, Gmail)
• Analytics tools (e.g., Google Analytics)
• Legal or regulatory authorities if required

We do not sell or rent your data to third parties.

6. Data Retention

We retain your personal information only as long as necessary:

• To deliver our services and complete your project
• To comply with legal, accounting, or reporting requirements
• For marketing purposes, where consent is given, until you opt out

7. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website usage.

We may use:

• Necessary cookies – to run the website
• Performance cookies – for analytics (e.g., Google Analytics)
• Marketing cookies – to deliver relevant advertising (if applicable)

You can control cookie preferences through your browser settings or our cookie consent tool.

For more details, please see our [Cookie Policy].

8. Your Rights

Under data protection laws (e.g., GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent to marketing communications at any time
• Object to or restrict processing
• File a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority

To exercise your rights, please email us at hello@filamentcreative.co.uk

9. International Data Transfers

If your data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Data processing agreements with service providers

10. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact:

Filament Creative Ltd
hello@filamentcreative.co.uk
07523 700 307
31 Fletcher Grove, Rudheath, Northwich, CW9 8NB

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